Last updated: 13 July 2026
Gateway Holidays (“we”, “us”, “our”) operates the website gatewayholidays.in and provides holiday and tour packages, travel planning, and related services. This Privacy Policy explains what information we collect from visitors and customers, how we use it, and the choices you have.
1. Who We Are
Gateway Holidays
4C, opposite to Ambiga College, Anna Nagar,
Madurai, Tamil Nadu 625020, India
Phone: +91 8111018881
Email: info@gatewayholidays.in
2. Information We Collect
We collect information in the following ways:
- Enquiry and booking forms: When you submit our holiday enquiry form, we collect your name, email address, phone number, destination of interest, preferred travel dates, number of adults and children, and any message you provide.
- WhatsApp chat: If you contact us via the WhatsApp chat button on our site, your WhatsApp number and message content are shared with us through WhatsApp.
- Automatically collected data: Like most websites, we use cookies and similar technologies, and tools such as Google Analytics, to collect information about your device, browser, IP address, pages visited, and how you interact with our site.
- Communications: If you email, call, or message us directly, we keep a record of that correspondence.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for tour packages;
- Plan, confirm, and manage your bookings and travel arrangements;
- Communicate with you about your trip, including changes or updates;
- Improve our website, services, and customer experience;
- Send you promotional offers or updates about our tours, where you have not opted out; and
- Comply with legal and regulatory obligations.
4. Sharing of Information
We do not sell your personal information. We may share your information with:
- Hotels, airlines, transport operators, local guides, and other third parties necessary to fulfil your booking;
- Service providers who help us operate our website (e.g., hosting, security, and analytics providers such as Google);
- Government or regulatory authorities where required by law.
5. Cookies
Our website uses cookies to keep the site working properly and to understand how visitors use our site (for example, through Google Analytics). You can control or disable cookies through your browser settings; however, some parts of the site may not function properly if you do so.
6. Third-Party Links and Services
Our website may include links to third-party sites (such as Google Maps for our office location) or embed third-party services (such as WhatsApp chat). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
7. Data Retention
We retain your personal information for as long as necessary to respond to your enquiry, complete your booking, meet legal or accounting requirements, or as otherwise permitted by law.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
You may:
- Ask us what personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information, subject to our legal and business record-keeping requirements;
- Opt out of promotional communications by replying to any such message or emailing us at info@gatewayholidays.in.
To exercise any of these rights, please contact us using the details in Section 1.
10. Children’s Privacy
Our website and services are not directed at children. We do not knowingly collect personal information from children without the involvement of a parent or guardian, other than details submitted as part of a family booking (e.g., number and ages of children travelling).
11. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the rules made thereunder.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Gateway Holidays
4C, opposite to Ambiga College, Anna Nagar, Madurai, Tamil Nadu 625020
Phone: +91 8111018881
Email: info@gatewayholidays.in